Delivery Terms - Delivery Address: Austria

Delivery Terms of Other Countries

Area of application

These delivery terms apply to private or business customer orders with place of delivery "Austria", conditional upon other agreements.

Shipping Costs

There is a flat rate for shipping and handling of EUR 6,50. (For custom-made orders or large quantities different shipping and handling charges may be negotiated.) Shipping will be carried out from Germany. The delivery in Austria will be carried out by Österreichische Post / DHL Express Österreich or by DHL.

VAT

All shop prices include Austrian VAT of 20%. As a business outside of Germany, you will receive a tax free intracommunity delivery. In order to receive this, you must provide us with your tax-id number while placing your order.

Delivery time

Shipment typically occurs one business day after the order (respectively the payment) is received. Delivery time varies between 2 and 6 business days (Monday through Friday, excluding holidays).

Information regarding the calculation of the delivery deadline:
In the case of prepayment, delivery time starts the day after the bank has received your payment authorization. For all other payment methods, delivery time starts the day after signing the contract and ends on the last day of the delivery deadline. If the last day is a Saturday, Sunday or a generally recognized holiday at the place of delivery, the delivery deadlines moves to the next business day.

Payment

  • Pre-payment to our account in Germany
    We will send you our account details via e-mail with the order confirmation. As soon as we receive your payment, we will ship you the merchandise.

  • Invoice
    We will send you an invoice with the shipment. The invoice amount is payable without deductions within 14 days (private customers) or 30 days (business customers). We reserve the right to request pre-payment when it comes to first-time or large-value orders. We will then send you an invoice for pre-payment. This will also be enforced in case of larger outstanding balances. In certain cases, for justifiable reasons, such as a credit check, to reduce credit and default risks, to combat abuse or collect outstanding bills, we transmit your data to a credit information institute and receive the necessary data from the providers. Please note our data privacy statement.

  • Credit card (Master Card, VISA, American Express)
    MasterCardVisaAmerican Express
    Payment will be completed at the end of the order over a secure connection. Please note that your credit card company might charge you an international fee since our company is based in Germany.

  • PayPal
    PayPal
    Payment will be completed at the end of the order over a secure connection.

  • Amazon Pay
    Amazon Pay
    Payment will be completed at the end of the order over a secure connection.

In our online shop we use an electronic certificate that allows us to prove our identity to our visitors and transmit all your entries via a secure and encrypted connection. Your browser shows a symbol that you can use to check the authenticity and validity of our certificate. A successfully encrypted connection is usually indicated by a padlock symbol outside the actual browser content area. This way you can be sure that your disclosed information is definitely encrypted and transmitted to us.

Minimum order

The minimum order amount is EUR 15,00 (including VAT, not including shipping costs).